FAQ - Frequently Asked Questions:

Q. How do I get my photo to you for photo restoration?

A. You can send a photo to me by mail or email. For details, refer to:
How to package photos for mailing - (will open in a new window) or
How to scan pictures for emailing - (will open in a new window)

Q. Does it make a difference if I send the original photo or send a copy by email?

A. It is always best to work with the original picture so that I can scan it at a high resolution. The better the digital copy I have to work with the better the results will be. However, very good results can be achieved if I am provided with a good quality color scan (300-600 dpi) by email.

Q. I have a very small photo. How large can it be printed?

A. It depends on a number of factors, but in general very small photos should not be printed larger than 4x6 or 5x7 for best results.

Q. I don't like the idea of sending my precious photo by mail and I don't have a scanner. Is there another option?

A. Yes. You should be able to obtain a good quality scan from a local photo copy store. Have them scan it at 300 or 600 dpi and copy it to a computer disk or CD.

Q. If I send an original photo is it safe? Do you alter the original?

A. Your photo is safe with me. The original picture is scanned to obtain a digital copy. All restoration work is done using the digital copy only. Your original will be returned unharmed.

What will I receive back when I place an order?

A. You will receive by mail, your original photo(s), and a print of the restoration. You will receive additional prints if ordered. You can also receive a copy of your print(s) on CD if requested.

Q. My picture has mold and stains. Can you repair these?

A. Yes. This type of damage can be restored. However, the more info you can provide about the photo the better. (i.e. what should be in the background if missing, etc.)

Q. How do I place an order?

A. Most people start by sending me an email describing the photo(s) that they wish to have restored. They usually ask about price and how long it will take to be completed. They often include a sample of the photo.

There are no contracts or forms. We work together to bring your photograph back to life.

You can mail your photo (or a copy on CD or computer disk) to me for restoration or send an email with a good quality scan (300 or 600 dpi) attachment.

Q. How long does it take to complete my order?

A. It depends on the amount of damage. A single photo with moderate damage will be completed in one or two days. If you are ordering prints it will take at least a week for the order to reach you by regular mail. Rush orders can be requested.

Q. Can you work with slides and negatives?

A. Yes. We can scan your slides and negatives and make the same type of corrections that we would do for photographic prints.

Q. You copy photos and slides to CD. What is the advantage of this?

A. Photographic prints, slides and negatives will deteriorate with age. Digital copies archived to CD will not. Photographs stored on CD can easily be viewed as a slid show on your computer. You can also easily distribute your entire photo collection to family members, and store a copy in a safe place such as a bank vault. More info (will open in a window)

Q. Can I review the restoration results before shipment to me?

A. Yes. I will send a proof by email attachment for your review and approval.

Q. What is the difference between glossy and non glossy photo paper?

A. Click here for more information: Glossy or non glossy what's the difference? - (A new window will open)

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